By using the Artlier website and/or initiating a purchase request for product(s) on the portal, you agree to be bound by the terms contained in this policy. If you do not agree to these terms, you are advised not to transact on artlier.in.
We may update this policy from time to time, affecting the terms that govern returns, refunds, or cancellations of orders placed on artlier.in. Please check the policy periodically to ensure you understand the terms and conditions applicable at the time of your transaction.
To place a return or exchange request, please email us at contact@artlier.in.
Returns, Exchanges & Replacements
- Return Window: You may request a return, exchange, or replacement within 7 days of delivery.
- Process: Email contact@artlier.in with your order details to start the process.
- Shipping Back to Us: Once approved, we will arrange a pick-up within 24-48 hours. If pick-up service is unavailable in your area, you may send the item back to our warehouse at: Sethi Enclave, Baldev Nagar, Ambala- 134007 HR, India.
- Return Shipping Costs: Artlier covers the return shipping cost for defective/damaged items. For all other approved exchanges, the customer is responsible for return shipping costs.
- Restocking Fee: We do not charge any restocking fees for approved returns.
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Timeline: Once we verify everything, we will deliver the replacement or exchange product in the next 7-10 days.
Refunds & Store Credit
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Refund Method: Refunds are issued as store credit, which can be used on future purchases.
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Validity: Store credit is valid for 6 months and redeemable at our online store.
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Non-Refundable Fees: Cash on Delivery (COD) charges ₹249 is non-refundable.
Eligibility for Returns & Exchanges
You may return or exchange an item if:
- It is damaged or defective.
- The shipping package is also damaged.
- It is in original condition with all tags and packaging intact.
- You wish to exchange it for another product of equal or higher value.
If purchased as a set, all items must be returned/exchanged together.
